Blades Pest Solutions operates a comprehensive complaints procedure to resolve issues in compliance with the Consumer Rights Act 2015 and other relevant consumer protection laws.

1. Complaint Submission: Clients can submit complaints to Blades Pest Solutions through the provided contact information, detailing the nature of the issue.
2. Complaint Resolution: Upon receiving a complaint, we undertake a thorough investigation to identify the cause of the problem and implement appropriate corrective actions.
3. Communication with Clients: We keep clients informed about the progress of their complaints and the expected resolution timeline.
4. Escalation of Complaints: If a complaint remains unresolved, clients have the right to escalate the issue to relevant external dispute resolution schemes or authorities, as applicable.