Pest Control FAQs

We cover Ipswich and across Suffolk and north Essex for domestic pest control, with same-day appointments in our core area. For commercial contracts we work UK-wide. Not sure if you're in range? Just call and ask.

Yes. Every engineer is RSPH-qualified - pest control to a recognised public-health standard - and we are fully insured for both domestic and commercial work.

Both. We handle one-off domestic call-outs and ongoing commercial contracts, with full documentation for EHO and third-party audits where you need it.

Yes - we keep our response discreet and professional, which matters for sensitive problems like bed bugs and for businesses that can't alarm customers.

Every job is different - the price depends on the pest, the size and access of the property, and how established the problem is. Rather than quote a misleading one-size-fits-all figure, we give you a free, no-obligation price over the phone. Call 0800 037 7358 and you'll know exactly where you stand before we attend.

Yes - quotes are free and come with no obligation. You only go ahead if you're happy with the plan and the price.

The fastest way is to call 0800 037 7358. You can also request a callback through our contact page, or book online - whatever suits you.

Before we start we agree a clear treatment plan and timeframe with you, and our RSPH-qualified engineers are confident in their work - so return visits are rare. If you ever have a concern, just call us and we'll talk it through. No small print.

Yes. We follow industry best practice and apply targeted, responsible treatments, and we'll always tell you about any simple precautions to take so your family, pets and property stay safe.

It depends on the pest and how established the problem is - some jobs are resolved in a single visit, others need a short programme. We agree the plan with you up front so there are no surprises.

Sometimes - for example, a little preparation helps with bed bug or flea treatments. When you book, we'll tell you exactly what (if anything) to do beforehand.

Often, yes - wasp nests are a common same-day call-out, especially in summer when stings are a real risk. Don't attempt DIY removal of a nest. Call 0800 037 7358 and we'll arrange the fastest safe response.

Bees are vital, beneficial pollinators, so we do not exterminate honey bees. We'll help identify what you actually have and, where it's bees, advise on leaving them be or relocation by a beekeeper. If it turns out to be wasps, we can treat those.

Yes - through lawful, humane methods such as proofing, netting, spikes and deterrents. Wild birds are legally protected, so control is always carried out within the law.

Yes - bed bugs with professional targeted and heat treatments, and rodents with treatment plus proofing to stop them coming back. See our advice guides for each, or call for help.

Yes - our lines are open around the clock, every day of the year, with same-day call-outs available. Visit our emergency pest control page or call 0800 037 7358 right away.

A wasp nest near people, rodents in a kitchen, bed bugs, or any pest problem threatening health, safety or a business. If you're unsure how urgent it is, call and we'll tell you honestly.

Yes - ongoing, documented commercial pest control for restaurants, hotels, care homes, schools, warehouses, shops and more, with monthly rodent contracts from £60/month. Book a free site survey to get started.

Yes. A documented pest-control programme supports the 'confidence in management' part of your inspection - we provide the records and evidence of due diligence that Environmental Health Officers look for.